Smartphone mile tracker and trip log for iOS and Android Phones

Issues with new MileBug Update (3.6) and/or MileBug Cloud?

Some users are reporting various issues with the new MileBug Cloud. These include a 1) black screen on launch, 2) hanging/freezing, 3) crashing, and 4) sluggishness. So far this has been exclusively those who had pre-existing data. New users have not reported any difficulty.

DO NOT UNINSTALL without having a backup file, or you may lose your data.

Here are the solutions that some users are finding does the trick. A select few, admittedly, have not been helped by these and we are continuing to work towards understanding the problem and provide a solution.

1) Get the latest version of MileBug – version 3.6.1. Check the About Tab or the App Store.

2) Get the latest version of iOS (11.3).

3) Others reporting something similar to the hanging/crashing have a large set of trips. Is that true for you as well? If you’ve purchased the new MileBug Cloud, it apparently needs little time to do the initial sync of all your data. The solution others have found is the following:

a) Remove MileBug from running in the background (DON’T uninstall, just double-press Home button and swipe up on MileBug, press Home again)
b) Open MileBug again and login into cloud if it doesn’t do it automatically
c) Wait for a minute or two
d) Switch to another app
e) Wait for another minute or two
f) Return to MileBug

4) For those able to use MileBug, but find it sluggish, try generating the reports for all past years, then deleting those trips. You can delete a date range of trips by tapping the Tools icon at the top-left of the Trips screen.

5) Uninstall/Reinstall MileBug – have a backup file first!

a) Get a Backup file from the Backup Tab–>Email Backup File screen.

b) If you can’t get to the Backup Tab, you can copy your data file from your phone to your computer

1)  To get your MileBug data file:

1) Connect your phone to your computer and launch iTunes
2) In iTunes, Click the Devices button at the top near the left, choose your iPhone.
3) Under the Settings list for your phone on the left, choose File Sharing
4) Scroll down until  you see MileBug and click on it
5) With MileBug selected, now select the “appData.mbdata” file and choose Save. The Save button is at the bottom of the File Sharing window. You may have to scroll to get to it if you have a long list of apps on your phone.
6) Rename the file to something like “MBBackup_201804o5.mbdata”. It really can be anything as long as you keep the “.mbdata” extension
  .
 2) To restore a backup file:
1) Connect your phone to your computer and launch iTunes
2) In iTunes, Click the Devices button at the top near the left, choose your iPhone.
3) Under the Settings list for your phone on the left, choose File Sharing
4) Scroll down until  you see MileBug and click on it
5) With MileBug selected, click the Add button on the bottom-right, choose your backup file from your computer. The Add button is at the bottom of the File Sharing window. You may have to scroll to get to it if you have a long list of apps on your phone.
6) On your phone, go to the Backup Tab and choose Restore from Backup. Tap on the green “Restore From Backup” button. Choose your file in the list and tap “Restore Data”. Confirm the overwrite of existing data.

6) As a last resort, you can put your phone into Airplane Mode and turn off WiFi. Then you can get to the Backup Tab and logout of the cloud. Then turn Airplane Mode and WiFi back on and you should be good to go (w/o the cloud) until we find a more permanent fix.

If none of these work for you, please contact Customer Support. Click on the Contact Us link at the top of the website.

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